Our return process addresses after-sales concerns while preserving applicable consumer rights.
Eligibility and request window
Both defects and qualifying no-defect returns can be reviewed, as can exchanges. A no-defect product must be new, unused and in original condition, and a request for it may follow a preference change or selection error. Start the request within 30 days after delivery. Defective, damaged, wrong, incomplete or materially misdescribed goods may also be reported.
Approval before mailing
Do not send a return without first contacting the store. State the order number, checkout email and issue. For wrong, damaged, incomplete or defective goods, photos or video and retained packaging help the review. Approval includes the precise return location and instructions. A General mailing address is not automatically a return warehouse.
Label, exchange and refund
Your package contains a free prepaid return label for the approved mail-back process; there is no restocking fee. We accept exchange requests when review and stock allow. Within 10 days after approval, we process and initiate the refund to the original method, although a provider may post the credit later.